Tales from a mystery shopper: 3 avoidable mistakes community sales teams make
By
Jackie Stone
Aug 26, 2024
Not all mystery shopping experiences go well. Here are three mistakes made by sales team members and some very real quotes to go with them.
Baby boomers are creating an opportunity for senior living
By
Jaime Pacheco
Sep 16, 2024
Senior living is in a period of transformation, driven by the next generation of residents. This transition period is an opportunity for communities to create environments where residents are given the...
Engaging male residents to improve social interactions, health
By
Dan Guanio
Aug 12, 2024
For activities directors, getting men involved in community life proves to be a challenge. Having a large group of men meet regularly is practically unheard of. But the benefits of social interaction make...
Philanthropy key performance indicators that matter
By
Z. Allen Abbott, PhD
Irina Thompson
Jul 29, 2024
Most retirement communities either have a philanthropy operation or they want one. Two major questions frequently are asked. Fortunately, we now have a body of objective research to inform those questions.
3 trends shaping the future of senior living and care design
By
Michael Batts
Jul 01, 2024
Generational shifts and differing needs and desires mean that now is the time to stay in-the-know for what trends are shaping tomorrow.
Senior living must be truly inclusive to reflect its mission
By
Vassar Byrd
Feb 11, 2019
A recent court case decision takes aim at the heart of senior living, which is about connection, meaning and relationships.
The government is broadening its enforcement umbrella, and it means heightened scrutiny and reporting responsibility for those providing care and services to older adults.
Preventing falls requires teamwork
By
Daniel Kudo, PharmD
Gail Orum, PharmD, BCGP
Feb 16, 2021
Something as simple as ensuring that a pharmacist is a part of a team-based approach to preventing falls can change care for the better and mean the difference between a resident spending most of their...
Victory in assisted living case does not mean providers can turn a blind eye to harassment of workers
By
Jennifer Long
Neville M. Bilimoria
Jun 03, 2024
Despite a recent court ruling, failure to take action in defense of staff members in the face of verbal abuse could cause substantial liability for operators.
Hurricane season: Are you prepared?
By
Robin A. Bleier, RN, LHRM, CLC
Jun 12, 2015
June is a glorious month. School is out for the summer, and the watermelons are sweet on the vine. Add the smell of freshly cut grass and you know summer is here. However, along the Atlantic and Gulf coasts...