Tales from a mystery shopper: 3 avoidable mistakes community sales teams make
By
Jackie Stone
Aug 26, 2024
Not all mystery shopping experiences go well. Here are three mistakes made by sales team members and some very real quotes to go with them.
Engaging male residents to improve social interactions, health
By
Dan Guanio
Aug 12, 2024
For activities directors, getting men involved in community life proves to be a challenge. Having a large group of men meet regularly is practically unheard of. But the benefits of social interaction make...
Intergenerational living’s growing influence on senior housing
By
Lynne Moore
Aug 05, 2024
Intergenerational living is a growing trend that is influencing the development of new senior living models.
Philanthropy key performance indicators that matter
By
Z. Allen Abbott, PhD
Irina Thompson
Jul 29, 2024
Most retirement communities either have a philanthropy operation or they want one. Two major questions frequently are asked. Fortunately, we now have a body of objective research to inform those questions.
3 trends shaping the future of senior living and care design
By
Michael Batts
Jul 01, 2024
Generational shifts and differing needs and desires mean that now is the time to stay in-the-know for what trends are shaping tomorrow.