Tales from a mystery shopper: 3 avoidable mistakes community sales teams make
By
Jackie Stone
Aug 26, 2024
Not all mystery shopping experiences go well. Here are three mistakes made by sales team members and some very real quotes to go with them.
Converting your licensure? Top 10 considerations for a smooth transition
By
Julie Heiberger, AIA, NCARB, LEED AP
Aug 19, 2024
Converting a licensure from skilled nursing to another form of care is not for the faint of heart, but with vision, planning and effective communication, a team of professionals can expedite a smooth transition.
Engaging male residents to improve social interactions, health
By
Dan Guanio
Aug 12, 2024
For activities directors, getting men involved in community life proves to be a challenge. Having a large group of men meet regularly is practically unheard of. But the benefits of social interaction make...
Intergenerational living’s growing influence on senior housing
By
Lynne Moore
Aug 05, 2024
Intergenerational living is a growing trend that is influencing the development of new senior living models.
Philanthropy key performance indicators that matter
By
Z. Allen Abbott, PhD
Irina Thompson
Jul 29, 2024
Most retirement communities either have a philanthropy operation or they want one. Two major questions frequently are asked. Fortunately, we now have a body of objective research to inform those questions.
5 ways boards can drive organizational excellence in aging services
By
Jennifer Schwalm
Mark Ross
Jul 22, 2024
There are five ways boards can drive organizational excellence with informed decisions while enhancing their organizations’ long-term financial sustainability and ensuring that they are well-positioned...
As older adults live longer, technology provides answers to their care
By
Laurie Gerber
Jul 15, 2024
By adopting new technologies and helping our residents embrace telemedicine, we can ensure that we meet the healthcare challenges that lie ahead for older adults.
What assisted living needs versus what it gets
By
Stephen A. Moses
Jul 08, 2024
Long-term care’s caregiving sectors — assisted living, skilled nursing and home care — share problems and needs in varying degrees. But what they get from researchers in the field is seldom what...
Who is Generation Jones?
By
Lynne Moore
Jun 24, 2024
The Baby Boom generation is a huge demographic that will have a significant impact on the senior living and healthcare industry, but it cannot be considered as a homogenous group.
Planning for emergencies and disasters in senior living communities
By
Stan Szpytek
Jun 17, 2024
Safe and effective emergency operations within a senior living community are a combination of identifying all potential threats and perils as well as having a reliable incident management system in place...