Prospective senior living residents have certain expectations when it comes to quality of life and communications, meaning that providers need to up their customer service game to keep their residents,...
Retirement communities near universities create innovation, opportunities for all involved
By
Kimberly Bonvissuto
Sep 12, 2024
Older adults in the post-career life stage of their lives are looking to repurpose skills, make an impact and leave a legacy.
Recruitment marketing in senior living
By
Wendy O’Donovan Phillips
Sep 05, 2024
Recruiting and retaining employees always has been challenging, but it is increasingly so. In senior living, executives often scramble to get and keep key positions filled, frantically backfilling openings...
Tales from a mystery shopper: 3 avoidable mistakes community sales teams make
By
Jackie Stone
Aug 26, 2024
Not all mystery shopping experiences go well. Here are three mistakes made by sales team members and some very real quotes to go with them.
Senior living communities struggle to sell value amid increasing rates
By
Kimberly Bonvissuto
Aug 19, 2024
As senior living operators continue to try to recoup COVID-19 pandemic costs, sales teams aren’t necessarily doing the best job selling value in the face of increasing prices, according to a marketing...
Centenarians say senior living life helps them age
By
Kimberly Bonvissuto
Aug 28, 2024
Senior living sales and marketing teams could learn a few things from two centenarians who recently talked about life, bucket lists and their secrets to longevity.