Tales from a mystery shopper: 3 avoidable mistakes community sales teams make
By
Jackie Stone
Aug 26, 2024
Not all mystery shopping experiences go well. Here are three mistakes made by sales team members and some very real quotes to go with them.
Converting your licensure? Top 10 considerations for a smooth transition
By
Julie Heiberger, AIA, NCARB, LEED AP
Aug 19, 2024
Converting a licensure from skilled nursing to another form of care is not for the faint of heart, but with vision, planning and effective communication, a team of professionals can expedite a smooth transition.
Engaging male residents to improve social interactions, health
By
Dan Guanio
Aug 12, 2024
For activities directors, getting men involved in community life proves to be a challenge. Having a large group of men meet regularly is practically unheard of. But the benefits of social interaction make...