Victory in assisted living case does not mean providers can turn a blind eye to harassment of workers
By
Jennifer Long
Neville M. Bilimoria
Jun 03, 2024
Despite a recent court ruling, failure to take action in defense of staff members in the face of verbal abuse could cause substantial liability for operators.
Recruitment marketing in senior living
By
Wendy O’Donovan Phillips
Sep 05, 2024
Recruiting and retaining employees always has been challenging, but it is increasingly so. In senior living, executives often scramble to get and keep key positions filled, frantically backfilling openings...
The financial impact of falls detection wearable devices on senior living communities’ NOI
By
Ted Tzirimis
Aug 29, 2024
The intersection of resident safety and financial sustainability has never been more critical, and tech solutions are reshaping the senior living industry landscape.
Tales from a mystery shopper: 3 avoidable mistakes community sales teams make
By
Jackie Stone
Aug 26, 2024
Not all mystery shopping experiences go well. Here are three mistakes made by sales team members and some very real quotes to go with them.
Judge’s ruling a double victory for senior living
By
John O'Connor
Aug 22, 2024
Senior living operators might want to send U.S. District Judge Ada Brown a thank you note.
Putting families first: Ethical practices in senior living placement
By
Angela Olea
Aug 22, 2024
The senior living referral industry plays a crucial role in helping families navigate the complex landscape of care options for their loved ones. Recent scrutiny, however, has highlighted the need for...
Ryan Reynolds reminds us that there is More to Parkinson’s than tremors
By
Lois A. Bowers
Aug 19, 2024
Thanks to an educational effort with star power behind it, more members of the general public may become aware of nonmotor symptoms of Parkinson’s disease.
Age bias declines in the workplace, but work remains
By
Lois A. Bowers
Aug 12, 2024
Fewer Americans aged 50 or more years believe that “age bias is a fact of life in the workplace” compared with 15 years ago, according to the results of a recent survey. But that doesn’t mean...
Engaging male residents to improve social interactions, health
By
Dan Guanio
Aug 12, 2024
For activities directors, getting men involved in community life proves to be a challenge. Having a large group of men meet regularly is practically unheard of. But the benefits of social interaction make...
How senior living communities can navigate payment processing
By
Michael Seaman
Aug 08, 2024
Here are three tips to help finance managers prioritize guest experience and cost savings when navigating payment processing for senior living communities.