Why mystery shopping should be part of your marketing strategy
By
Lynne Moore
Sep 26, 2022
Mystery shopping the competition will provide the information and ammunition needed to develop your strategy and fine tune your sales and marketing program.
CCRC tests 8-hour pay for 6-hour day
By
Lois A. Bowers
Apr 03, 2018
A Virginia continuing care retirement community is launching a program it hopes will help attract and retain full- and part-time certified nursing assistants in a competitive market.
What unique challenges do operators face this year?
By
Jim Moore
Apr 02, 2018
You’ve got questions. We’ve got answers. There are three big challenges.
Tittle: No time for assumptions about assisted living regulation
By
Lois A. Bowers
Oct 16, 2017
Las Vegas — The state of affairs in the nation’s capital puts assisted living in a strong position to maintain regulation at the state level, National Center for Assisted Living Executive Director...
3 ways to improve employee engagement
By
Lois A. Bowers
Jun 27, 2017
Supervisors in senior living are more engaged at work than are their peers in corporate America, but the industry will need to do better if it wants to reduce turnover in the field, according to one expert.
Argentum asks government to address ‘regulatory overreach’ by NLRB
By
Lois A. Bowers
Feb 16, 2017
Congress and the new administration should prioritize addressing the “regulatory overreach” that has occurred via the National Labor Relations Board for the past eight years, Argentum President...
OSHA: Employers can be cited more than five years after an employee injury
By
Lois A. Bowers
Jan 03, 2017
Employers that do not make and maintain accurate records of employee injuries and illnesses can be cited by the Occupational Safety and Health Administration for up to six months after the five-year record-retention...
‘Persuader’ rule injunction means time for labor relations activities is now, attorney says
By
Lois A. Bowers
Oct 31, 2016
Union-free senior living operators have a window of opportunity — perhaps a limited one — to take certain steps to maintain that status if they wish, attorney Daniel Burke told those attending an educational...