It’s the news no senior living administrator wants to receive: one of your community’s residents appears to have been abused, and one of your employees appears to have been the culprit.
Choice: senior living’s past and future
By
Lois A. Bowers
May 23, 2022
It was the concept of consumer choice that led to the formation of the senior living industry, and it will be choice that drives the industry’s success in the future. That was part of the message that...
GAO report on assisted living could be a game changer
By
Lois A. Bowers
Feb 05, 2018
As the New England Patriots and Philadelphia Eagles faced off Sunday in the biggest football matchup of the season, the Government Accountability Office was preparing to release a long-awaited report that...
Senior living’s slide into the welfare class
By
John O'Connor
Sep 03, 2020
The push for support for assisted living from Uncle Sam is intensifying. But as any skilled care operator will remind you, Uncle Sam tends to be a very demanding business partner.
Assisted living’s image problem
By
Lois A. Bowers
Jul 09, 2018
An Arizona sheriff’s office is taking time for introspection after a 92-year-old woman reportedly shot and killed her 72-year-old son because he wanted her to move to an assisted living community....
Be smart about phones, social media
By
Lois A. Bowers
Jan 25, 2016
If you haven’t reviewed your human resources manual lately, now may be a good time to check your policies related to cellphone and social media use by employees during work hours — or to formulate...
Payers ‘can’t ignore assisted living,’ former senators say
By
Lois A. Bowers
Mar 27, 2017
Former Sens. Tom Daschle and Bill Frist showed prescience at the NIC Spring Investment Forum when they said that any reform to the Affordable Care Act would need bipartisan support to be successful. They...
Success can come in all sizes
By
Lois A. Bowers
Jul 05, 2016
The owner of a six-bed senior living community shares advice on marketing, management and operations, and communities of all sizes may find her insights helpful.
Why the GAO report ultimately could be good news for assisted living
By
Lois A. Bowers
Feb 12, 2018
The increased attention brought by a recent GAO report may be uncomfortable for those in the assisted living industry in the short term, but the health policy experts with whom I spoke suggest that the...
This senior living model is a step beyond person-centered care
By
Lois A. Bowers
Jul 11, 2016
Three principles that guide the Scandinavian Living Center in West Newton, MA, will remind you of person-centered care. It’s the fourth principle that sets the Scandinavian model apart from other...