Now is the time to reimagine a new business model for your senior living organization
By
Michele Holleran, Ph.D., MBA
Jan 22, 2024
Not-for-profit senior living providers are beginning to reimagine their business models, but sometimes they do not go far enough.
Life plan communities earn high marks from residents
By
Michele Holleran, Ph.D., MBA
Apr 14, 2022
Overall resident satisfaction scores went up significantly during the COVID-19 pandemic. Although this finding may seem counterintuitive, there are plausible reasons for the positive scores.
Prepare now for the coming shift in resident engagement
By
Michele Holleran, Ph.D., MBA
Sep 06, 2016
If offering an extensive variety of activities is your idea of resident engagement, think again. New research identifies four key dimensions of engagement.