I spent some time at a senior living community at the invitation of the Where You Live Matters campaign and realized that seemingly small things can add up to a memorable first impression for prospective...
Be smart about phones, social media
By
Lois A. Bowers
Jan 25, 2016
If you haven’t reviewed your human resources manual lately, now may be a good time to check your policies related to cellphone and social media use by employees during work hours — or to formulate...
‘Plain vanilla’ senior living still won’t do
By
Lois A. Bowers
Dec 18, 2023
As McKnight’s Senior Living turns 20, Bob Kramer discusses how operators must customize and personalize their offerings to attract and keep residents.
Why the GAO report ultimately could be good news for assisted living
By
Lois A. Bowers
Feb 12, 2018
The increased attention brought by a recent GAO report may be uncomfortable for those in the assisted living industry in the short term, but the health policy experts with whom I spoke suggest that the...
Assisted living’s image problem
By
Lois A. Bowers
Jul 09, 2018
An Arizona sheriff’s office is taking time for introspection after a 92-year-old woman reportedly shot and killed her 72-year-old son because he wanted her to move to an assisted living community....
Success may be as simple as focusing on two areas
By
Lois A. Bowers
May 31, 2016
Senior living operators should focus their efforts on two areas, says elder care policy expert Laura Katz Olson, Ph.D. And one is especially important.
Good news on the assisted living employment front
By
Lois A. Bowers
Mar 06, 2023
Good news for assisted living operators is that, according to Bureau of Labor Statistics data, employment in the sector has returned to pre-pandemic levels. But…
A big lump of coal … and an opportunity
By
Lois A. Bowers
Dec 18, 2023
Christmas came early for the senior living field on Sunday, when providers collectively found a big lump of coal in the industry stocking. But that stocking also contains an opportunity.
Oh, the stories they’ll tell
By
Lois A. Bowers
Sep 14, 2015
One community will have a memorable National Assisted Living Week thanks to some local college students.
Breaking free of industry stereotypes
By
Lois A. Bowers
Jan 09, 2017
A film student in Germany surely has a bright professional future, but one of his recent projects doesn’t do much to illuminate the senior living industry.