Facing tech inertia? Push vendor partners to ‘move forward’ or move on
By
Kimberly Marselas
Sep 27, 2024
Providers cannot be so tied to their initial technology investments that they miss the opportunity to innovate or improve workload for their staff, according to a panel of operators and investors.
AI can cut back on high-touch billing tasks, but some staff still see its as a high threat
By
Kimberly Marselas
Jun 13, 2024
Artificial intelligence can pay major dividends when it comes to managing back-office billing efforts, but the key to maximizing payments with it lies in knowing exactly where to build in coaching and...
AI-shortened nursing home stays fuel drive for potential class action suit against insurer
By
Kimberly Marselas
Nov 17, 2023
The nation’s largest insurer is illegally using AI to wrongfully force seniors from nursing homes, a potential class action lawsuit alleges.