AI can help cut billing tasks, but some staff not buying in
By
Kimberly Marselas
Aug 05, 2024
Artificial intelligence can pay major dividends when it comes to managing back-office billing efforts, but the key to maximizing payments with it lies in knowing exactly where to build in coaching and...
AI can cut back on high-touch billing tasks, but some staff still see its as a high threat
By
Kimberly Marselas
Jun 13, 2024
Artificial intelligence can pay major dividends when it comes to managing back-office billing efforts, but the key to maximizing payments with it lies in knowing exactly where to build in coaching and...
Temi robots bring joy to residents and a Tech Awards Gold award to Williamsburg Landing
By
Kimberly Marselas
Oct 06, 2020
A pursuit to adopt technology that serves and entertains residents paid off this spring for Williamsburg Landing, Gold winner in the 2020 McKnight’s Excellence in Technology Awards for its High-Tech/High-Touch...
Beyond surface cleaning
By
Kimberly Marselas
Oct 01, 2014
Operators use room turnover as an opportunity to eliminate sometimes deadly bugs by layering basic cleaning with next-generation solvents and technology.