Technology investments meant to ‘improve resident experience’
By
Kimberly Bonvissuto
Feb 07, 2022
New air purification technology being installed in ALG Senior’s managed communities is a game-changer for the industry, according to a company executive.
Senior living disruption means new models that promote inclusion, purpose
By
Kimberly Bonvissuto
Jan 25, 2022
Increasing consumer demand, outside investment, reengineering of traditional models, and financial and staffing pressure on existing senior living operators are changing the industry, according to experts.
Senior living communities struggle to sell value amid increasing rates
By
Kimberly Bonvissuto
Aug 19, 2024
As senior living operators continue to try to recoup COVID-19 pandemic costs, sales teams aren’t necessarily doing the best job selling value in the face of increasing prices, according to a marketing...
Court denies senior living provider’s effort to withhold privileged safety records, citing dual uses
By
Kimberly Marselas
Aug 08, 2024
Internal investigative documents that senior living and care providers use to help them learn from errors and accidents can’t be held back from trial attorneys if those documents also are used for other...
Shortening senior living sales cycle contributes to longer length of stay
By
Kimberly Bonvissuto
Aug 01, 2024
Showing prospective residents the value of moving into a senior living community sooner rather than waiting can have a tremendous effect on a community’s length of stay statistics, according to a sales...
Senior living providers need strategic AI plans ‘as soon as possible,’ expert says
By
Lois A. Bowers
Jul 15, 2024
Artificial intelligence increasingly is being used by senior living operators and the companies that serve them, and those operators that haven’t implemented it risk being less efficient than their competitors...
Building a ‘destination workplace’ in long-term care requires diverse investments, active listening...
By
Josh Henreckson
Jun 28, 2024
Faced with today’s complex array of financial, staffing and regulatory challenges, senior living and other long-term care providers across the care continuum must rely on an equally broad range of solutions,...
Sen. Casey calls out A Place for Mom over ‘potentially deceptive business practices’
By
Kimberly Bonvissuto
Jun 20, 2024
After having its “trusted advisory service” tagline called into question last month by the Washington Post, senior living referral service A Place for Mom now is the target of US Sen. Bob Casey (D-PA),...
Digital leads just as ‘hot’ as other ones, expert says
By
Kimberly Bonvissuto
Jan 16, 2024
When it comes to senior living leads, digital sources are king, but senior living communities lack the processes and systems in place to handle those leads, as well as the urgency to work them, according...
Building a better senior living model
By
Kimberly Bonvissuto
Dec 19, 2023
How is research helping to define the future of senior living? Lisa McCracken, the new head of research and analytics for the National Investment Center for Seniors Housing & Care, recently spent a few...