What senior living can learn from the Southwest Airlines debacle
By
Lois A. Bowers
Jan 17, 2023
Southwest’s system meltdown in late December is the stuff of business leaders’ nightmares, but the senior living field can learn from the airline’s mistakes, Bob Kramer says.
Diversity ‘even more critical’ in senior living
By
Lois A. Bowers
Aug 12, 2019
Companies operating in senior living increasingly are taking steps to make their boards and C-suites look more like the customers they serve and the workers who serve them. It’s a smart and welcome...