Life plan communities earn high marks from residents
By
Michele Holleran, Ph.D., MBA
Apr 14, 2022
Overall resident satisfaction scores went up significantly during the COVID-19 pandemic. Although this finding may seem counterintuitive, there are plausible reasons for the positive scores.
How we market CCRC living in a COVID-19 hot spot
By
Eric L. Eichhorst
Jul 20, 2020
Although the methods we use to market senior living have changed, they never have been more essential to supporting seniors seeking to escape isolation and gain added services and socialization benefits.
The business case for employee well-being interventions
By
Michele Holleran, Ph.D., MBA
Jul 11, 2022
Four stressors are compromising the well-being of the aging services workforce like never before. Here are some best practices to address each of the identified sources of burnout.
Don’t sit on these revenue-generating opportunities
By
Steve McDonald
Jun 14, 2021
Creating a virtual marketplace represents a tremendous business opportunity for innovators who want to see their residents and local older adults thrive.
How CCaH programs are proving their worth during COVID-19
By
Amanda Young, MS, CMC
Apr 20, 2020
Despite challenges, continuing care at home programs quickly have developed innovative ways to support their members and continue to market to prospective members.
Taking aim at the CCRC model
By
Daniel Ruth
Nov 11, 2019
Continuing care retirement communities offer peace of mind that often comes with a six- to seven-figure entrance fee. Leadership at the San Francisco Campus for Jewish Living chose a different path.
It’s time to retire the CCRC and life plan community designations
By
Keith Grady, LNHA, CALA
Oct 21, 2019
It’s time to stop describing communities using terminology that focuses primarily on healthcare and the traditional sense of what retirement meant in the past.
How to mitigate risk when a resident needs a higher level of care
By
Brian McGovern
Sep 09, 2019
When a medical assessment determines that a resident needs a higher level of care, the liability risks to a senior living community increase until the resident is relocated. But what if a resident doesn’t...
They’ll pardon your dust. But don’t you dare ignore the things that matter
By
John O'Connor
Sep 20, 2018
Have operators bent on change become a bit tone deaf about what really matters?
Life plan communities thrive through connectedness
By
Gina Miller
May 10, 2018
Research shows that social connectedness improves physical health, mental and emotional well-being and even longevity, thereby enabling individuals and communities, including life plan communities, to...