It’s time to home in on those with whom you work who have set new standards, driven change, provided guidance or inspired others — not just during the pandemic, but over the course of their long careers.
What senior living can learn from the Southwest Airlines debacle
By
Lois A. Bowers
Jan 17, 2023
Southwest’s system meltdown in late December is the stuff of business leaders’ nightmares, but the senior living field can learn from the airline’s mistakes, Bob Kramer says.
Senior living operators need to move the needle
By
John O'Connor
Mar 28, 2024
A robust exchange during a recent McKnight’s Veteran VIP Conversation during the 2024 McKnight’s Pinnacle Awards left me with two distinct take-aways.