Lisa Hardy, president and CEO of Emerald Communities, shares her thoughts on tacking workforce challenges at all levels of an organization—from recruiting and retention and pipeline development to...
Four ways to creatively disrupt senior living — for all the right reasons
By
Ann Lovell
Jun 25, 2018
“Creative disruption” in four key areas can help senior living communities address challenges related to changing resident expectations and labor shortages across disciplines.
How loneliness affects your operations, and what you can do about it
By
Lois A. Bowers
Feb 10, 2020
Adults’ increased feelings of loneliness are affecting engagement, productivity and retention in the workplace. Fortunately, employers can do something about it.
Victory in assisted living case does not mean providers can turn a blind eye to harassment of workers
By
Jennifer Long
Neville M. Bilimoria
Jun 03, 2024
Despite a recent court ruling, failure to take action in defense of staff members in the face of verbal abuse could cause substantial liability for operators.
Training could help employee retention, survey says
By
Lois A. Bowers
Sep 08, 2020
In the midst of a pandemic, when your organization is trying to keep up with and adhere to local, state and national regulations and orders to keep residents and staff members safe and healthy, staff training...
Storytelling strategy for retention and recruitment
By
Courtney Malengo, APR
Mar 14, 2022
As the great resignation continues, it has become clear that what employees want, and what employers think that employees want, are two very different things. McKinsey & Company’s recent study put this...
Empower your team for better results
By
Tonya Headen-Lee, CDP
Feb 20, 2024
How do you build and empower great teams? Several lessons apply in all senior living settings and would make great goals for executive directors in 2024.
The factor more important than occupancy
By
Lois A. Bowers
Oct 08, 2018
NCAL Day speakers think something other than occupancy should be operators’ top priority.
Senior living trends: Prepare for historic changes in 2020
By
Craig Abbott
Jan 06, 2020
Like never before, senior living and care organizations are facing a time of great uncertainty. These trends will have significant bearing within the senior living space.
Breakthrough care techniques from Europe can set a new standard in America
By
Benjamin Surmi
Nov 15, 2021
America’s senior living communities today face two enormous challenges. Desiring to see the situation improve, our team began searching globally for a solution. What we found has been both inspiring...