One senior living organization changed its culture and has the return on investment to prove it.
Tired of the program of the month? Create sustainable service culture change
By
Donna Cutting
Jan 02, 2020
How do you lead your team to embrace hospitality and customer service excellence? Here are four places to start.
Is it memory impairment, a medical issue or addiction?
By
Scott Trout
Jun 22, 2017
Alcohol and drug abuse is a somewhat hidden problem in the eldercare arena, as many caregivers and medical professionals fail to recognize it for what it is.
Senior living communities: The intersection of hospitality, healthcare
By
F. Scott Moody
Nov 11, 2015
Senior living communities have transitioned from hospital-like entities to places that sometimes can look more like resorts.
How to use storytelling to enrich your community
By
Wendy O’Donovan Phillips
Jul 14, 2022
Across the ages, stories have been passed down to build culture, entertain, educate and inspire. Storytelling started as an oral tradition, evolved to pictures then to writing. A memorable story discloses...
How big data affect how we care for seniors
By
Bryan Adams
Jun 29, 2017
Can big data affect how we care for seniors? The answer — both qualitatively and quantitatively — is yes. Here are three insights.
The importance of the life story in memory care
By
Beth Sanders
Dec 01, 2016
Knowing residents’ life stories is critical for staff members who care for those with Alzheimer’s disease or other memory or communication challenges.
Caregivers cannot stop, fix or change dementia
By
Laura Wayman
Aug 10, 2017
Managing expectations leads to meaningful moments, powerful connections and purposeful and fulfilling relationships during dementia care.
3 blind spots in your senior living business (and how to fix them)
By
Lindsay Casillas
Jun 07, 2018
Senior living professionals may have blind spots regarding prospective residents and the sales methods used to familiarize them with communities. Fortunately, ways exist to address them.
3 tips for helping residents adopt safe digital habits
By
Ryan Greene
Oct 27, 2022
The past three years have ushered in some enormous changes for older adults. Think about it. How many of your residents spoke with grandchildren “face-to-face” on a device they could hold in their...