Use these tips from the CDC to ensure that your residents and staff are safe and that your community is attractive to potential partners in the healthcare system.
Kisco Senior Living pioneers new employee training program inspired by hospitality industry
By
Lois A. Bowers
Aug 14, 2018
Kisco Senior Living was looking for a way to take its customer service to the next level. The organization found a way to do it that no other senior living operator had found before.
Workers want more than a paycheck
By
Lois A. Bowers
Feb 21, 2017
New research reveals a few changes that operators could make to appeal to potential employees.
National Quality Forum endorses first assisted living customer satisfaction measures
By
Lois A. Bowers
Jan 18, 2019
The National Quality Forum for the first time has endorsed a set of assisted living customer satisfaction measures, the American Health Care Association and National Center for Assisted Living, developer...
ASHA to induct 4 into Senior Living Hall of Fame for 2020
By
Lois A. Bowers
Jan 06, 2020
Juniper Communities founder and CEO Lynne Katzmann, Ph.D.; the late founders of Koelsch Communities, Emmett and Alice Koelsch; and ProMatura Group founder Margaret Wylde, Ph.D., will be inducted into the...
New perks that really do work
By
Lois A. Bowers
Apr 19, 2018
It’s no secret that recruiting and retaining employees is the biggest challenge facing senior living and long-term care operators. Sometimes it takes some creativity to stand out to current and prospective...
It’s a good time for a move to senior living, data show
By
Lois A. Bowers
Apr 20, 2016
Annual senior living costs increased 2.7% from 2014 to 2016, according to new data released by senior living referral service A Place for Mom. The increase outpaces inflation but still beats the housing...
CEO who fired himself has advice, predictions for you
By
Lois A. Bowers
Jul 23, 2018
Chances are good that you or someone you know will be in the same position as a Virginia senior living CEO who recently decided to fire himself to try to help the community survive. That CEO has some advice...
One key to attracting and keeping employees: Training
By
Lois A. Bowers
Aug 22, 2022
Beyond merely offering training programs, perhaps tailoring them to the wants and needs of potential and existing employees will draw them in and entice them to stay.
Wage pressure continues
By
Lois A. Bowers
Mar 07, 2016
Two events that occurred in the past week are helping to ensure that staffing issues remain a top challenge for the senior living industry.