Disruptive technology can prevent stagnation, improve efficiency and competitiveness
By
Jeannette Rodgers
Sep 10, 2020
Once freed from the processes of collecting, organizing and deciphering data, operators can focus on what they do best: providing the best possible care and services for residents.
Training could help employee retention, survey says
By
Lois A. Bowers
Sep 08, 2020
In the midst of a pandemic, when your organization is trying to keep up with and adhere to local, state and national regulations and orders to keep residents and staff members safe and healthy, staff training...
Crisis communication: Senior living sector’s challenges are in the early stage
By
Tim O'Brien
Sep 08, 2020
The pandemic has really sunk the industry’s reputation, and it’s going to take a lot to revive it. These PR strategies can be used to increase business and attract employees.
An alternative to the referral-based system
By
Michael Eidsaune
Sep 03, 2020
With some help, mission-driven advisers can play a critical role in helping senior living operators and residents and families when it comes to the community selection process.
Senior living’s slide into the welfare class
By
John O'Connor
Sep 03, 2020
The push for support for assisted living from Uncle Sam is intensifying. But as any skilled care operator will remind you, Uncle Sam tends to be a very demanding business partner.
Robots’ surprising nonfans — and how to win them over
By
Lois A. Bowers
Aug 31, 2020
As the use of social/personal robots increases in senior living communities, a new study has uncovered a surprising group of nonfans – grandchildren — and suggests ways to win them over.
Keeping staff engaged during the next phase of the pandemic
By
Christopher Lukach
Aug 31, 2020
Keeping your staff members engaged and ensuring that team morale remains high is paramount to preserving goodwill and, to put it pragmatically, your bottom line.
Women of Distinction 2020: Cindy Baier
Aug 28, 2020
Brookdale Senior Living President, CEO and Chairman Lucinda “Cindy” Baier shares how providers can improve diversity, advice she has for those deciding whether to enter the profession, how...
Driving a personalized approach to engagement is more important than ever
By
Lisa Taylor
Aug 27, 2020
The most effective way to engage senior living residents is to tailor content and experiences to their individual interests.
Combating ‘another pandemic’ related to COVID-19
By
Lois A. Bowers
Aug 24, 2020
When coronavirus hit the U.S., Buckner Retirement Services’ CCRCs “acted swiftly” to protect residents and employees, Senior Vice President Charlie Wilson says. “But as the situation lingers, we...