4 questions to ask before signing a vendor contract
By
Stephen Carrabba
Mar 22, 2018
Have you ever felt confused about the language in a vendor contract and wondered whether you’re getting the best deal? If so, you’re not alone.
Is it time to call in the branding experts?
By
Bridget Levin
Jul 05, 2018
Changes in the senior living sector are happening fast, and your branding will need to keep pace.
How technology is evolving in senior living communities
By
Evelyn Lee
Aug 04, 2016
State-of-the-art technology services are becoming a prerequisite for many older adults as they evaluate their housing options. Here’s the technology you should consider adding and how to go about...
Top 2021 senior living challenges: Clinical risk management upgrades, systemic understaffing issues
By
Peter Reilly
Gigi Acevedo-Parker
Jan 07, 2021
The COVID-19 vaccine started to roll out across the United States in mid-December with assisted living and nursing home staff members and residents, as well as other healthcare workers, first in line for...
Why temperature checks are just the first step in making senior living safer
By
Amy Jeffs
Mar 17, 2022
Beyond temperature checks, technology can help you identify people who potentially have COVID-19, to prevent disease spread.
3 ways voice-first technology can help older adults in the era of social distancing
By
Jason Gottschalk
Apr 09, 2020
Isolation can make communication, access to timely information and a sense of independence more difficult for many older adults, especially for those who aren’t used to turning to technology for...
8 things your assisted living residents don’t want to hear
By
Evan Thompson
Sep 07, 2017
Serving and caring for older adults can be incredibly difficult. Good communication, however, can keep person-centeredness at the forefront.
How to solve for loneliness, boredom and helplessness in senior living
By
Jeannette McClennan
May 02, 2019
For years, we have been hearing about the impact of purpose on people’s lives. Take your residents through this process to help them identify theirs.
How a customer service approach can reduce employee turnover
By
Marty Butler
Nov 17, 2016
A great deal of attention has been placed on recruitment and getting people in the front door, but it seems that greater emphasis should be focused on employee retention and closing the back door, so to...
Life plan communities earn high marks from residents
By
Michele Holleran, Ph.D., MBA
Apr 14, 2022
Overall resident satisfaction scores went up significantly during the COVID-19 pandemic. Although this finding may seem counterintuitive, there are plausible reasons for the positive scores.