The secret to a successful senior living community
By
James A. Stroud
Oct 01, 2015
One quality will distinguish your community and lay the foundation for success—financial and otherwise.
The top trends that will shape senior living and care in 2019
By
Lisa McCracken
Jan 14, 2019
There are challenges but also exciting times with numerous opportunities. It is a good time to be in senior living.
Communicating in the age of activism and disinformation
By
Courtney Malengo, APR
May 22, 2023
What do you do when a movement is mobilized against you, or a disinformation campaign is lobbed at your executive or community? Here are six steps to consider as you approach any communication challenge.
4 strategies to help offset risks in the long-term care environment
By
Jordan Parnell
Steven Guthart
Jan 28, 2019
The current environment makes it more important than ever that long-term care providers proactively mitigate their losses with an aggressive approach to risk management.
Prepare now for the coming shift in resident engagement
By
Michele Holleran, Ph.D., MBA
Sep 06, 2016
If offering an extensive variety of activities is your idea of resident engagement, think again. New research identifies four key dimensions of engagement.
Unlikely volunteers give hope for those with dementia
By
Jillian Thomas
May 22, 2017
By taking time out of their work days to train for and lead SAIDO Learning sessions, employees in various departments are gaining an understanding of dementia and memory care while helping residents increase...
How to adapt to serve the next generation of seniors
By
Lynne Moore
Apr 11, 2022
Q: Will the senior living industry be able to successfully adapt to serve the next generation of seniors entering the prospect pipeline? A: Yes, but it will require new approaches and housing products...
Ghosting: The new norm, or can we do better?
By
Melanie Perry, MS, CDP, CADDCT, CMDCP
Apr 01, 2024
I would like to challenge those of us in senior living to address and eliminate the frustrating, time- and resource-wasting trend of ghosting.
It’s time to take caregiver needs seriously
By
Nora Super
Oct 03, 2022
Until we make caregiving issues as important to lawmakers as infrastructure and energy, we can act on three critical intermediary steps.
Viewing your brand through the lens of customer experience
By
Courtney Malengo, APR
Oct 31, 2016
Powerful brands put customers and their experiences at the forefront, using that information to drive return on investment, products, services and amenities.