Providing ‘superior customer experience’ leads to honors for 318 senior living communities
By
Lois A. Bowers
Feb 15, 2023
Pinnacle Quality Insight has recognized 318 independent living, assisted living or memory care communities nationwide with Customer Experience Awards for “providing a superior customer experience for...
Focus on briefs: Dementia
Feb 01, 2023
Alzheimer’s blood test, Aducanumab approval issues, Medicare coverage of brain scans that diagnose dementia, Some at higher risk for Alzheimer’s
Potential pitfalls face pivoting providers
By
Lois A. Bowers
Feb 07, 2023
Robert G. Kramer, founder of aging services think tank Nexus Insights and co-founder, former president and CEO and current senior adviser to the National Investment Center for Seniors Housing & Care, recently...
Bob Kramer on the past, present and future of senior living
Jan 26, 2023
Bob Kramer, founder of aging services think tank Nexus Insights; co-founder, former president and CEO and current senior adviser to the National Investment Center for Seniors Housing & Care; and recipient of...
Business briefs, July 10
Jul 10, 2023
Senior housing construction level lowest since 2014 … Federal quality measures could burden assisted living providers, industry advocates say … Postponed EEO-1 reports deadline may irritate employers...
How to help reduce and prevent mosquitoes in your senior living community
By
Ian Williams
Jul 06, 2023
You can take several proactive measures to help prevent mosquito populations and get back to focusing on employee well-being and resident care.
‘Suspicious activity’ puts data at risk for hundreds of senior living residents
By
Lois A. Bowers
Jun 26, 2023
The operators of four not-for-profit senior living and care communities located in four separate Pennsylvania counties said Friday that they have taken steps to “contain the situation” after finding...
Company to pay $300,500 for billing Medicare for unnecessary COVID tests for senior living residents
By
Lois A. Bowers
Jun 21, 2023
A Maryland-based company that handles billing for diagnostic laboratories and other healthcare providers has agreed to pay $300,479.58 to resolve False Claims Act allegations that it submitted false claims...
Workforce, technology issues to be highlighted Thursday at McKnight’s Senior Living Online Expo
Jun 11, 2023
Workforce and technology issues will be featured in sessions at the seventh annual McKnight’s Senior Living Online Expo this Thursday, June 15. Senior living professionals will be able to earn up to...
Consider these points when planning senior living campuses and communities
By
Julie Heiberger, AIA, NCARB, LEED AP
Jon Rynish, AIA LEED AP
May 30, 2023
Senior living organizations are finding that the priorities of yesteryear far different from today. Just as with many other aspects of our society, the pace of change has heightened for the industry. We’ve...