The answer to tackling the staffing crisis: start with the culture
By
Katherine Wells
Feb 29, 2024
We have been faced with a pressing long-term care dilemma for the last several years, and it is only getting worse.
Communicating in the age of activism and disinformation
By
Courtney Malengo, APR
May 22, 2023
What do you do when a movement is mobilized against you, or a disinformation campaign is lobbed at your executive or community? Here are six steps to consider as you approach any communication challenge.
Advice for those interested in the middle market
By
Lois A. Bowers
Nov 06, 2023
For senior living and care organizations looking to begin serving the middle market — and judging by the standing-room-only crowd at a session during the LeadingAge Annual Meeting Sunday afternoon, there...
5 prospect concerns and the opportunities they present
By
Lois A. Bowers
Aug 14, 2023
A new report details five “critical concerns” that could be keeping prospective senior living residents from moving in.
Keeping residents safe: What exactly does that mean?
By
Deanna Vigliotta
Jun 01, 2023
I have been thinking a lot lately about the words “keeping residents safe.” What exactly does keeping residents safe in assisted living communities mean, beyond the obvious human basic needs of food,...
Agencies’ role filling staffing gaps makes deep vetting a critical risk hedge
By
Gigi Acevedo-Parker
Gerald Stoll
May 04, 2023
Operators of senior living communities need to be ready to manage all the risks that are intensifying during the staffing crisis.
Ghosting: The new norm, or can we do better?
By
Melanie Perry, MS, CDP, CADDCT, CMDCP
Apr 01, 2024
I would like to challenge those of us in senior living to address and eliminate the frustrating, time- and resource-wasting trend of ghosting.
It’s time to take caregiver needs seriously
By
Nora Super
Oct 03, 2022
Until we make caregiving issues as important to lawmakers as infrastructure and energy, we can act on three critical intermediary steps.
Emergency planning: Prepare for the potential consequences of adverse incidents in senior living
By
Stan Szpytek
Mar 04, 2024
As assisted living communities and other senior living communities continue to refine their emergency planning protocols, a critical step in the process is to consider the consequences resulting from the...
How to prevent ‘candidate resentment’ in your recruiting process
By
Lois A. Bowers
May 08, 2023
“Candidate resentment” remains elevated in North America, according to a new report. Fortunately, employers can take steps to address it.