“From our perspective, we need to tell our story much better.” That’s what Julie Simpkins, co-president and chief operating officer of Gardant Management Solutions, told the US Senate Special Committee...
‘We are in this industry for a reason’
By
Lois A. Bowers
Apr 13, 2020
I was struck by the themes of hope, strength and togetherness that arose in some of the answers to a question we asked in a recent survey.
1.5 million reasons not to ‘rob’ senior living to pay for roads, bridges and sewer pipes
By
Lois A. Bowers
Jul 26, 2021
Senior living and care leaders turned up the pressure on members of Congress on Friday, pointing out the dangers associated with a rumored plan to take $24 billion away from the Provider Relief Fund —...
How to stay competitive in a time of oversupply
By
Lois A. Bowers
Jun 10, 2019
Eric Mendelsohn on Thursday provided a peek into National Health Investors’ playbook for helping its operators stay competitive when a new senior living community is opening nearby.
Several ways exist to increase your organization’s LGBT cultural competency
By
Lois A. Bowers
Jun 18, 2018
Senior living communities can express or strengthen their support for issues of importance to lesbian, gay, bisexual and transgender older adults through training and other means. A new ad will be a conversation...
Residents and the brand promise
By
Lois A. Bowers
May 16, 2022
A funny thing happened while HumanGood was administering the resident surveys necessary to be rated by U.S. News & World Report for its Best Senior Living program: residents took ownership of the process,...
Diversity ‘even more critical’ in senior living
By
Lois A. Bowers
Aug 12, 2019
Companies operating in senior living increasingly are taking steps to make their boards and C-suites look more like the customers they serve and the workers who serve them. It’s a smart and welcome...
Technology takes center stage in senior living in 2020
By
Lois A. Bowers
Jun 22, 2020
Someday, when we look back on 2020, we might well say it was the year of technology in senior living.
What you can do to prevent fraud
By
Lois A. Bowers
Nov 02, 2015
Scams against older adults increasingly are receiving attention from the government and the media. Senior living communities can help residents through a new program.
‘The Golden Bachelor’ could be a golden opportunity
By
Lois A. Bowers
Oct 23, 2023
Is “The Golden Bachelor” another example of stereotyping and ageism? Or is the show’s outreach and focus on older adults a reason to cheer?