A retirement community desk clerk’s perspective on dementia
By
Kimberly Hollifield
Jul 05, 2022
As a desk clerk in a retirement community, I observed many residents living with dementia. This experience made a big impression on me.
Crisis communications for the senior living industry
By
James F. Haggerty
Jun 16, 2016
A crisis can do long-term damage to the reputation of your senior living community. Make sure you are prepared.
There are no ‘do-overs’ with first impressions
By
Rick Macias
Feb 29, 2016
First impressions may not be everything, but they are definitely the foundation for everything.
3 keys to selecting board members for nonprofits
By
Brandon Kastner
Apr 29, 2024
For nonprofit organizations, an effective board is one that helps the organization serve the mission in perpetuity. Here are three key factors that help the board successfully serve the mission of the...
It’s time for suppliers to step up, help industry recover
By
Darren Mathis
Mar 04, 2021
It’s time for suppliers to take a look at what we’re doing to ease the transition between pre-pandemic and the new normal we are now facing. Let’s take inventory of our roles and responsibilities...
How to help resident family members home for the holidays
By
David Inns
Dec 22, 2016
The holidays often are a time when adult children return home to reconnect and check in on the status of older family members. You can help them by sharing warning signs of declining health and assisting...
Presidential election outcome ‘undecipherable’
By
Lois A. Bowers
May 16, 2016
A taxi driver I met during the recent Argentum meeting in Denver polled riders and is ready to make a prediction about the presidential election. Former ABC White House correspondent Ann Compton, speaking...
Hospitality, once reserved for hotels and resorts, now a key component of senior living
By
David Miller
Mar 06, 2016
The difference between hotel management and senior living is that the guests don’t leave, making it even more critical to provide an exemplary level of service. You might say it’s hospitality...
Pandemic highlights value of senior living for adult children, leaders say
By
Lois A. Bowers
May 11, 2020
One of the positive effects arising from this pandemic, some industry leaders say, is a growing appreciation of senior living among people whose parents are the age of prospective residents.
Turning hidden costs in your admissions process into savings
By
Darren Mathis
Jul 11, 2019
Your admissions process has a cost, and it’s higher than you might think.