Hospitality, once reserved for hotels and resorts, now a key component of senior living
By
David Miller
Mar 06, 2016
The difference between hotel management and senior living is that the guests don’t leave, making it even more critical to provide an exemplary level of service. You might say it’s hospitality...
Cracking the code on employee retention
By
Lois A. Bowers
Feb 12, 2024
Success for senior living operators will depend on finding ways to attract and keep high-quality employees, and the results of a new survey could help employers crack the code.
Making sure essential on-site work survives in a shiny new remote work world
By
Mark DiMassimo
Apr 13, 2023
The switch to hybrid work has put a new kind of pressure on employers that appropriately require on-site work.
Technology-enabled behavioral healthcare experiences are here to stay
By
Michael Gorton
Oct 28, 2021
Behavioral telehealth prepares residents in assisted living communities, residential centers and nursing homes for life after COVID-19.
Reframing the role of virtual care in senior living
By
Lisa McCracken
Aug 13, 2018
Virtual care technologies can help you address staffing shortages, pressures to enhance outcomes and a desire to reach older adults in their houses.
Pharmacists can play key roles in improving health outcomes for at-risk seniors
By
Orsula Knowlton, PharmD, MBA
Apr 12, 2018
Pharmacists have three evolving roles as a result of the drive toward value-based care.
4 best practices to improve supervisor well-being
By
Michele Holleran, Ph.D., MBA
Dec 19, 2022
Focusing on supervisor well-being never has been more important. Here are some best practices for improving supervisor well-being.
How a ‘zoom-out’ strategy can help senior living operators thrive in the post-pandemic world
By
Patrick McCormick, CPA
Feb 22, 2021
As they juggle short-term challenges with adapting to the long-term implications of the pandemic, operators can benefit from the so-called “zoom-in, zoom-out approach” that has been used by many successful...
Crisis communication: Senior living sector’s challenges are in the early stage
By
Tim O'Brien
Sep 08, 2020
The pandemic has really sunk the industry’s reputation, and it’s going to take a lot to revive it. These PR strategies can be used to increase business and attract employees.
Real-life pest concerns from senior living professionals
By
Glen Ramsey, BCE
Jul 18, 2019
As a facility manager, you need to know how to handle pest issues before they can become a major problem to your residents.