Innovation, customer experience and the ‘yuck factor’
By
Lois A. Bowers
May 08, 2017
Two general session speakers at Argentum’s Senior Living Executive Conference shared a message that creative thinking is necessary to address customer needs and realize long-term business success.
Seeing is believing when it comes to Alzheimer’s effects
By
Lois A. Bowers
Apr 23, 2018
It’s quite something to see the 10-year progression of Alzheimer’s disease in one person collapsed into a 13-minute TV segment.
New research could help attract residents, but a to-do list remains
By
Lois A. Bowers
Jun 07, 2021
Senior living operators received some good news last week with the publication of the results of a long-awaited study of COVID mortality rates in the United States in residential senior housing and care...
How to prevent the spread of infectious disease
By
Lois A. Bowers
Jun 27, 2016
Use these tips from the CDC to ensure that your residents and staff are safe and that your community is attractive to potential partners in the healthcare system.
Workers want more than a paycheck
By
Lois A. Bowers
Feb 21, 2017
New research reveals a few changes that operators could make to appeal to potential employees.
A chance for a fresh start, now or later
By
Lois A. Bowers
Jan 08, 2024
If you were hoping to make some New Year’s resolutions for 2024, don’t fret that it’s the second week of January already.
CEO who fired himself has advice, predictions for you
By
Lois A. Bowers
Jul 23, 2018
Chances are good that you or someone you know will be in the same position as a Virginia senior living CEO who recently decided to fire himself to try to help the community survive. That CEO has some advice...
One key to attracting and keeping employees: Training
By
Lois A. Bowers
Aug 22, 2022
Beyond merely offering training programs, perhaps tailoring them to the wants and needs of potential and existing employees will draw them in and entice them to stay.
Wage pressure continues
By
Lois A. Bowers
Mar 07, 2016
Two events that occurred in the past week are helping to ensure that staffing issues remain a top challenge for the senior living industry.
A big lump of coal … and an opportunity
By
Lois A. Bowers
Dec 18, 2023
Christmas came early for the senior living field on Sunday, when providers collectively found a big lump of coal in the industry stocking. But that stocking also contains an opportunity.