What senior living can learn from the Southwest Airlines debacle
By
Lois A. Bowers
Jan 17, 2023
Southwest’s system meltdown in late December is the stuff of business leaders’ nightmares, but the senior living field can learn from the airline’s mistakes, Bob Kramer says.
Consumer education important
By
Lois A. Bowers
Mar 28, 2016
A conversation with a reader last week got me thinking some more about the importance of being accurate and precise in the language we use. In fact, the health of the senior living industry depends on...
Improving diversity, equity, inclusion and belonging in senior living ‘not a quick fix’
By
Lois A. Bowers
Mar 24, 2022
Senior living companies will have their first opportunity to share information about their diversity, equity, inclusion and belonging efforts with the Senior Living DEIB Coalition when a survey goes out...
Kim Campbell is on a memory care mission
By
Lois A. Bowers
Oct 02, 2017
Three years after Glen Campbell received his Alzheimer’s diagnosis, his wife, Kim, didn’t know that memory care communities existed. Now she’s on a mission to ensure that other family...
5 items for senior living’s 2022 to-do list
By
Lois A. Bowers
Jan 10, 2022
The leaders of five organizations active in the senior living space recently shared with me their insights on the biggest challenges facing the industry. Culled from their comments is a list of action...
Catering serves up revenue, referrals for senior living
By
Lois A. Bowers
Sep 19, 2016
Catering is an untapped source of revenue and referrals for many senior living operators, according to Cornerstone Affiliates Executive Vice President and Chief Operating Officer Daniel S. Ogus. He shared...
Who’s buying and selling seniors housing?
By
Lois A. Bowers
Mar 20, 2018
Public investors are pulling back from seniors housing for four reasons, according to National Investment Center for Seniors Housing & Care Chief Economist Beth Burnham Mace.
How the interest rate hike could affect seniors housing
By
Lois A. Bowers
Mar 15, 2017
The Federal Reserve’s decision on Wednesday to increase its benchmark rate by 25 basis points for the second time in three months could affect seniors housing in several ways, according to NIC Chief...
What Brexit means to U.S. seniors housing
By
Lois A. Bowers
Jun 30, 2016
Beth Burnham Mace, chief economist for the National Investment Center for Seniors Housing & Care, explains the potential broad effects of the United Kingdom decision to leave the European Union and how...
What Fed rate hike means for senior living
By
Lois A. Bowers
Dec 16, 2015
The Federal Reserve’s decision to increase its benchmark interest rate for the first time since 2008 will have positive and negative effects on the seniors housing sector, Beth Mace, chief economist...