A film student in Germany surely has a bright professional future, but one of his recent projects doesn’t do much to illuminate the senior living industry.
First impressions: Little things can mean a lot
By
Lois A. Bowers
Dec 12, 2016
I spent some time at a senior living community at the invitation of the Where You Live Matters campaign and realized that seemingly small things can add up to a memorable first impression for prospective...
This senior living model is a step beyond person-centered care
By
Lois A. Bowers
Jul 11, 2016
Three principles that guide the Scandinavian Living Center in West Newton, MA, will remind you of person-centered care. It’s the fourth principle that sets the Scandinavian model apart from other...
Success can come in all sizes
By
Lois A. Bowers
Jul 05, 2016
The owner of a six-bed senior living community shares advice on marketing, management and operations, and communities of all sizes may find her insights helpful.
How to prevent the spread of infectious disease
By
Lois A. Bowers
Jun 27, 2016
Use these tips from the CDC to ensure that your residents and staff are safe and that your community is attractive to potential partners in the healthcare system.
Success may be as simple as focusing on two areas
By
Lois A. Bowers
May 31, 2016
Senior living operators should focus their efforts on two areas, says elder care policy expert Laura Katz Olson, Ph.D. And one is especially important.
‘What we’ve got here is failure to communicate’
By
John O'Connor
Apr 07, 2016
Wondering why it’s so difficult getting prospects to move in? Here’s my advice: Watch “Cool Hand Luke.”
Crisis management 101
By
Lois A. Bowers
Feb 29, 2016
It’s the news no senior living administrator wants to receive: one of your community’s residents appears to have been abused, and one of your employees appears to have been the culprit.
Be smart about phones, social media
By
Lois A. Bowers
Jan 25, 2016
If you haven’t reviewed your human resources manual lately, now may be a good time to check your policies related to cellphone and social media use by employees during work hours — or to formulate...
3 tools to reduce hospitalizations, ED visits among assisted living residents
By
Lois A. Bowers
Dec 01, 2015
Three tools that have shown success in improving the quality of care provided to skilled nursing residents also work well for residents of assisted living communities, according to new research.