Address staff burnout with innovative communication technology
By
Gary Hamilton
Dec 07, 2023
By embracing innovative communication technologies, senior living communities can revolutionize interactions between staff members and families, ensuring swift and unified information-sharing.
Education as an investment
By
Larry Bradshaw
Feb 27, 2017
No one-size-fits-all approach to attracting or retaining talent exists, but some of the solutions we are deploying focus on the learning opportunities and education that we provide to employees.
Roll out the red carpet for resident referrals and guests
By
Lara Moga
Nov 30, 2015
A community’s sales team can see an increase in annual move-ins by as much as 50% by establishing a resident referral program.
How to mitigate risk when a resident needs a higher level of care
By
Brian McGovern
Sep 09, 2019
When a medical assessment determines that a resident needs a higher level of care, the liability risks to a senior living community increase until the resident is relocated. But what if a resident doesn’t...
Long-haul impacts on senior living — what to expect in 2022
By
Dwayne Clark
Jan 10, 2022
Three areas are emerging as critical to consumer confidence in 2022.
COVID lit a digital fire under senior living operators. Keep it burning!
By
Darren Mathis
Jan 13, 2022
Now is a good time to do a deep dive into your organization and look for the vulnerable areas where technology can help strengthen your infrastructure, empower your salespeople to turn more leads into...
Now is the time to invest in a home care franchise
By
Craig Bass
Sep 07, 2021
I have learned three keys to success in home care: hiring the right caregivers, investing in the right technology, and creating opportunities to build connections with clients and their families.
Pandemic tech changes are here to stay
By
Lois A. Bowers
Mar 15, 2021
Some types of tech use by older adults, brought on by the pandemic, may surprise you.
How to overcome the trauma of the pandemic in long-term care
By
Donna Cutting
Nov 01, 2021
“When the pandemic started, morale was high. We all pulled together and worked as a team in a way we never had before. Now, it’s all changed. Employees have lost their patience; they’re...
Don’t overlook this booming group of prospective employees
By
Lois A. Bowers
Mar 05, 2018
It only makes sense to turn to not-yet-retired baby boomers to meet some of the employment needs of senior living organizations. And at least four such organizations have committed in writing to doing...