8 things your assisted living residents don’t want to hear
By
Evan Thompson
Sep 07, 2017
Serving and caring for older adults can be incredibly difficult. Good communication, however, can keep person-centeredness at the forefront.
The importance of falls prevention in senior living
By
Tom Katofiasc
May 23, 2024
It’s time to prioritize falls prevention for our most vulnerable population. Here are four strategies to reduce resident falls in assisted living.
Senior living investors should avoid these temptations and pitfalls
By
Patrick McCormick, CPA
Feb 18, 2020
The pitfalls of investing in senior living communities don’t show up on a spreadsheet. Risks are being overlooked every day as the booming sector draws in new players who have scant experience in...
5 items for senior living’s 2022 to-do list
By
Lois A. Bowers
Jan 10, 2022
The leaders of five organizations active in the senior living space recently shared with me their insights on the biggest challenges facing the industry. Culled from their comments is a list of action...
Accelerate your home health agency’s growth: Top 3 referral targeting strategies
By
Ashton Harrison
Apr 22, 2021
For home health organizations, growing and strengthening your referral network is an important component to operational success. The pandemic brought on many new challenges for engaging with referral sources,...
Uncle Sam, protector of senior living?
By
John O'Connor
Oct 01, 2020
As bad as this year has been, observant operators have learned an important lesson: the government considers senior living too important to fail.
A likely union defeat that’s no longer likely
By
John O'Connor
Feb 18, 2016
Supreme Court Justice Anton Scalia’s recent death will certainly make things far less predictable when it comes to several major pending matters — including one that was all-but-certain to weaken...
How to solve for loneliness, boredom and helplessness in senior living
By
Jeannette McClennan
May 02, 2019
For years, we have been hearing about the impact of purpose on people’s lives. Take your residents through this process to help them identify theirs.
How a customer service approach can reduce employee turnover
By
Marty Butler
Nov 17, 2016
A great deal of attention has been placed on recruitment and getting people in the front door, but it seems that greater emphasis should be focused on employee retention and closing the back door, so to...
Life plan communities earn high marks from residents
By
Michele Holleran, Ph.D., MBA
Apr 14, 2022
Overall resident satisfaction scores went up significantly during the COVID-19 pandemic. Although this finding may seem counterintuitive, there are plausible reasons for the positive scores.