How a customer service approach can reduce employee turnover
By
Marty Butler
Nov 17, 2016
A great deal of attention has been placed on recruitment and getting people in the front door, but it seems that greater emphasis should be focused on employee retention and closing the back door, so to...
Life plan communities earn high marks from residents
By
Michele Holleran, Ph.D., MBA
Apr 14, 2022
Overall resident satisfaction scores went up significantly during the COVID-19 pandemic. Although this finding may seem counterintuitive, there are plausible reasons for the positive scores.
How to bolster employee engagement and cultivate a culture of kindness
By
Aaryn Brewer
Nov 30, 2020
When we’re able to slow down, focus with intention and connect with another human being, we find out what moves them.
4 ways sales teams can foster community in senior housing
By
Lindsay Casillas
Aug 02, 2018
Fostering an authentic sense of community is the most important part of working in any aspect of the senior living industry, but it is especially true in sales.
3 steps to improve quality and safety in long-term care
By
Frank Mazza
Apr 07, 2016
Improving performance in long-term care means understanding where and why quality is less than ideal, or where safety risk is evident, and then acting. There are three key steps in the process.
The necessity of clean tech and indoor air quality in assisted living
By
Tony Abate
Jan 12, 2023
Owners and operators who take advantage of indoor air quality technology can support lower vacancy rates, improve health and safety for residents and drive public and stakeholder confidence.
A shift comes to senior living’s great divide
By
John O'Connor
Sep 28, 2017
Sooner or later, all discussions about the nature of senior living come down to this: Is this a real estate business with a healthcare component, or vice versa?
An answer to staffing woes?
By
Lois A. Bowers
Oct 13, 2015
As the race for the presidency continues, we’ve been hearing a lot about immigrants and immigration reform. Off the campaign trail, in senior living, the topic frequently comes up, too.
How the education industry prepared me for senior living
By
Christine Healy
Oct 26, 2023
A few lessons from early education have shaped how I think about marketing and growth in my new career in senior living.
Why bridge loans should be part of your financial toolkit
By
Don Pelgrim
Oct 13, 2022
Every senior living owner and operator should know about bridge lending, especially given rising interest rates and credit restrictions.