Tired of the program of the month? Create sustainable service culture change
By
Donna Cutting
Jan 02, 2020
How do you lead your team to embrace hospitality and customer service excellence? Here are four places to start.
Leading-edge tools make for efficient senior living design
By
Rockland Berg
Jan 16, 2018
Ever wonder about the processes and technology architectural and design firms use to help senior living clients save money and time and efficiently realize their projects? Here’s an inside look at...
Is it memory impairment, a medical issue or addiction?
By
Scott Trout
Jun 22, 2017
Alcohol and drug abuse is a somewhat hidden problem in the eldercare arena, as many caregivers and medical professionals fail to recognize it for what it is.
How listening leads to senior living innovation
By
Jamie Merrill
Mar 06, 2023
Improving our listening is one critical way we can accelerate innovation and truly make a difference in the lives of our residents, families and employees
4 challenges that senior living leaders must address to thrive in 2024
By
Mark Bryan
Jan 16, 2024
Here are four challenges and their implications that leaders and companies could face that must be addressed if they are to thrive in 2024.
A tribute to Tony Mullen
By
Mike Hargrave
Mar 15, 2018
We are all deeply saddened at the passing of Tony Mullen. It was his love for the seniors housing and care industry that I believe will resonate.
Too much market supply? Depends how you look at it
By
John O'Connor
Sep 03, 2015
The Wall Street Journal recently reported on a subject that many industry folk have been speaking about in hushed tones for a while: whether the rapidly growing inventory of senior living housing stock...
They are starting to like you. They are starting to really, really like you
By
John O'Connor
Sep 27, 2018
As sea changes go, this is an important one – especially for those who make their living in the senior living sector.
Have a workplace wellness plan? Pay attention
By
Lois A. Bowers
Jul 22, 2019
If your organization has a wellness plan for employees, then you’ll be interested in a class action lawsuit the AARP Foundation filed Tuesday.
4 ways to help residents prevent blood clots during the pandemic
By
Mary Cushman, M.D., MSC
May 18, 2020
A few simple steps and exercises not only can keep residents moving but also will help them avoid potentially life-threatening health conditions that can arise from a more sedentary lifestyle, a risk during...