If proposed social insurance plans actually were to pass and take effect, senior living operators may find themselves with even fewer private payers and more residents dependent either on Medicaid or one...
3 steps for turning a great resident idea into a successful social recreation program
By
Jennifer Kelley
Feb 22, 2022
At St. John’s, we view our residents as our greatest resource. Jane, a retired educator and St. John’s Meadows independent living resident for more than 12 years, certainly is no exception. I remember...
Viewing your brand through the lens of customer experience
By
Courtney Malengo, APR
Oct 31, 2016
Powerful brands put customers and their experiences at the forefront, using that information to drive return on investment, products, services and amenities.
3 ways voice-first technology can help older adults in the era of social distancing
By
Jason Gottschalk
Apr 09, 2020
Isolation can make communication, access to timely information and a sense of independence more difficult for many older adults, especially for those who aren’t used to turning to technology for...
Prepare now for the coming shift in resident engagement
By
Michele Holleran, Ph.D., MBA
Sep 06, 2016
If offering an extensive variety of activities is your idea of resident engagement, think again. New research identifies four key dimensions of engagement.
Ready to take stock of senior living?
By
John O'Connor
May 07, 2020
The senior living sector might be a hidden bargain for investors.
Worker shortage, mounting risks call for creative solutions
By
Jordan Parnell
Gerald Stoll
Feb 27, 2020
Pressures are intensifying as we move forward, making it imperative for providers across the continuum to sharpen their risk-management capabilities even as they get creative where they can on the problem-solving...
Increase residents’ comfort with better maintenance
By
Dan Roberge
Jun 27, 2019
Whatever else your daily challenges are running a senior living and care residence, the comfort of the residents is always center stage.
Focus on: Virtual reality emerging as a powerful option for residents
By
John Hall
Apr 01, 2020
This multifaceted new tool is proving to be a game-changer, given its potential for aiding memory care and other services.
How to foster a positive culture within your organization
By
Jared Darlington
Apr 26, 2021
An organization’s culture (or lack thereof) most likely will be highlighted (or exposed) during a time of change. It may be a leadership shift, an acquisition or even the introduction of new processes...