Managers in flourishing organizations share optimism, hope and inspiration with employees, especially when things don’t go as planned, according to one expert.
‘The Golden Bachelor’ could be a golden opportunity
By
Lois A. Bowers
Oct 23, 2023
Is “The Golden Bachelor” another example of stereotyping and ageism? Or is the show’s outreach and focus on older adults a reason to cheer?
Survey makes a case for going soft on new employees
By
Lois A. Bowers
Jul 30, 2018
New research from a surprising source may change the way you approach employee training and development.
Cracking the code on employee retention
By
Lois A. Bowers
Feb 12, 2024
Success for senior living operators will depend on finding ways to attract and keep high-quality employees, and the results of a new survey could help employers crack the code.
Take your values off the wall
By
Gregg Lederman
Oct 20, 2016
One senior living organization changed its culture and has the return on investment to prove it.
Giving thanks for senior living employees, leaders
By
Lois A. Bowers
Nov 21, 2022
Tis the season to be thankful, and even in these challenging times — perhaps especially in these challenging times — senior living providers have much about which to be thankful.
Education as an investment
By
Larry Bradshaw
Feb 27, 2017
No one-size-fits-all approach to attracting or retaining talent exists, but some of the solutions we are deploying focus on the learning opportunities and education that we provide to employees.
Tired of the program of the month? Create sustainable service culture change
By
Donna Cutting
Jan 02, 2020
How do you lead your team to embrace hospitality and customer service excellence? Here are four places to start.
Leading-edge tools make for efficient senior living design
By
Rockland Berg
Jan 16, 2018
Ever wonder about the processes and technology architectural and design firms use to help senior living clients save money and time and efficiently realize their projects? Here’s an inside look at...
Is it memory impairment, a medical issue or addiction?
By
Scott Trout
Jun 22, 2017
Alcohol and drug abuse is a somewhat hidden problem in the eldercare arena, as many caregivers and medical professionals fail to recognize it for what it is.