The new decade will demand a new type of senior living organization
By
Lisa McCracken
Jan 13, 2020
As the decade turns over, should this milestone also serve as a call to action for senior living organizations to commit to a new normal?
Safe resident-handling: 5 ways to prevent employee injuries
By
James Clancy
Jan 09, 2020
Having a safe resident / patient-handling program is the most effective way to reduce the risk of workplace injuries in senior living and care communities, and by doing so, to cut down on costs in the...
Tired of the program of the month? Create sustainable service culture change
By
Donna Cutting
Jan 02, 2020
How do you lead your team to embrace hospitality and customer service excellence? Here are four places to start.
4 points about how disruptive forces are affecting senior living
By
Max Winters
Dec 09, 2019
Some major themes encapsulate a variety of conversations we’ve had with many of you and your colleagues in response to a year-long research effort to explore the senior living industry through fresh...
Stepping up to provide person-centered care to LGBT seniors
By
Mary Beth Mohn
Dec 02, 2019
Aging services organizations still have a long way to go in addressing the needs of lesbian, gay, bisexual and transgender older adults. Thankfully, many resources exist to help.
8 keys to preserving medication access during a wildfire evacuation
By
Ron Belville
Nov 14, 2019
Many LTC pharmacies and senior living and care communities again are struggling to ensure that residents’ medication regimens are not interrupted in the event of a natural disaster. If faced with a similar...
Courting disaster on the senior living labor front?
By
John O'Connor
Nov 14, 2019
Two recent developments show that finding and keeping competent staff soon might become more challenging than ever.
With more older boomers on their way to senior living, now is the time to go paperless
By
Jesse Wood
Nov 07, 2019
Going paperless in several departments, including accounting and human resources, is one of the best ways to prepare yourself for a spike in occupancy.
An expensive way to offer career advice
By
John O'Connor
Nov 07, 2019
Having a terrible, horrible, no good, very bad day? John Saracino probably has you beat.
Improve family satisfaction by making just a few changes
By
Henry Yaeger
Oct 24, 2019
Interestingly, family caregivers are just as concerned with the communication they experience as they are with the quality of care their loved ones receive on a daily basis.