The difference between a good service operation and great service operation is not how they perform in normal times; it’s how they perform when a resident is disappointed.
Holistic dementia care reduces staff burdens, enhances provider market position
By
Paul Tanico
Feb 01, 2024
By adopting a comprehensive strategy that balances clinical insights, lifestyle interventions and economic considerations, staff members can unlock the potential for improved outcomes and elevate the facility’s...
Affordable options for the middle class
By
Lois A. Bowers
Sep 03, 2019
As the senior living industry looks to find ways to serve the silver wave of baby boomers, including those in the middle market, all ideas should be on the table as potential solutions. Ever heard of the...
3 ways facility-based provider organizations can innovate
By
Anne Tumlinson
Jan 05, 2015
Current modes of long-term care service delivery, such as assisted living, nursing home and private duty home care providers, will lose unless they begin to innovate a patient-centered, setting-agnostic...
Robust cybersecurity is critical for resident safety. Here’s what you should know
By
Mike Skinner
Oct 19, 2023
Effective cybersecurity is a whole-organization effort and not the exclusive domain of the IT department. Nowhere is this perhaps more true — or more consequential — than for those who provide care.
Dangerous work with low pay, and we wonder why they leave?
By
John O'Connor
Jan 23, 2015
Researchers have concluded that workers are leaving the field in droves. The two main culprits: poor wages and dangerous work conditions.
How technology can help seniors connect and not be lonely
By
Kerry Burnight, Ph.D.
Sep 20, 2018
Technology is supposed to make our lives better and easier, but not everyone is benefitting from its use.
Getting real: How social media helped build trust, engagement at Arrow Senior Living
By
Amanda Tweten
Feb 08, 2021
It was Saturday morning, the day after we learned that senior living communities across the country were being asked to close their doors to nonessential visitors. Phones at the 26 communities we manage...
Innovations in long-term care for the elderly begin at home
By
Josefina Carbonell
Mar 21, 2016
The U.S. healthcare system must continue to accelerate the rebalancing of long-term care services for the elderly, an approach that improves quality of life and saves money.
What seniors teach us about connecting
By
Jody B. Miller
Aug 07, 2017
Older adults have great stories to tell, and if you take the time to listen, you will learn amazing things.