Viewing your brand through the lens of customer experience
By
Courtney Malengo, APR
Oct 31, 2016
Powerful brands put customers and their experiences at the forefront, using that information to drive return on investment, products, services and amenities.
How to draft an acceptable plan of correction
By
James Henry
Sep 12, 2016
Here are some tips on how to craft a plan of correction response, effectively manage your time in a deadline-filled process and ultimately demonstrate that your community has achieved full compliance with...
Prepare now for the coming shift in resident engagement
By
Michele Holleran, Ph.D., MBA
Sep 06, 2016
If offering an extensive variety of activities is your idea of resident engagement, think again. New research identifies four key dimensions of engagement.
How technology is evolving in senior living communities
By
Evelyn Lee
Aug 04, 2016
State-of-the-art technology services are becoming a prerequisite for many older adults as they evaluate their housing options. Here’s the technology you should consider adding and how to go about...
Meet your new foe, same as the old foe
By
John O'Connor
Jul 28, 2016
Assisted living got where it is today largely by promising to do a better job than nursing homes. That same strategy — under admittedly different circumstances — also may be the key to future success.
What’s in a name? Your organization’s future viability, that’s what!
By
Lisa McCracken
Jul 18, 2016
Just as family names were powerful in the story of Romeo and Juliet, names and labels are critical as we look to the future of the senior living sector.
Why healthcare may not matter in this election
By
Lois A. Bowers
Jul 18, 2016
Just in time for the Republican and Democratic national political conventions, a new poll and a new website provide insights into voter and candidate thoughts about healthcare.
Algorithms can help address a crucial senior living issue
By
Mike Rosenbaum
Jun 30, 2016
Modern data science can help providers find the right people for each role in each department at each location.
How to prevent the spread of infectious disease
By
Lois A. Bowers
Jun 27, 2016
Use these tips from the CDC to ensure that your residents and staff are safe and that your community is attractive to potential partners in the healthcare system.
Supporting safe aging in place: The growing mPERS market
By
Tim Smokoff
Jun 09, 2016
Older adults who age in place can be comfortable in familiar surroundings and may save money. But what happens in an emergency, or if they fall?