Don’t sit on these revenue-generating opportunities
By
Steve McDonald
Jun 14, 2021
Creating a virtual marketplace represents a tremendous business opportunity for innovators who want to see their residents and local older adults thrive.
Retaining and recruiting employees for a healthy organizational culture
By
Pat Lamoreux
Mar 15, 2021
We all have felt the ripple effects of the pandemic as it has roared on. Yet despite unyielding stresses, never-ending regulation revisions and overall morass, one thing continues to ring true: Our team...
Digital front doors helping to address physician shortages
By
Bob Crutchfield
Jul 15, 2021
Physician recruiting and staffing is continuing to become more challenging for assisting living, skilled nursing and other long-term care facilities of all sizes. In the face of mounting physician shortages,...
Communicating in the age of activism and disinformation
By
Courtney Malengo, APR
May 22, 2023
What do you do when a movement is mobilized against you, or a disinformation campaign is lobbed at your executive or community? Here are six steps to consider as you approach any communication challenge.
How to improve employee recruitment and retention
By
Bill McPherson
Jan 19, 2017
Assisted living residents and others looking for nonmedical, in-home care often will seek organizations that have minimal staff turnover to maintain the highest level of care for themselves or their loved...
Illuminating lighting in assisted living
By
John Casadonte
May 13, 2015
Advancements in lighting are among the most recent and most promising innovations to assure a better quality of life in assisted living and nursing facilities for seniors.
Our Great Place to Work journey — before and after COVID
By
Warren Spieker
Jan 11, 2021
When we created Continuing Life to support a growing group of continuing care retirement communities, we invested in being a great place to work. It took a few years of work, and we’re not perfect,...
Are you ready for the Solo Agers?
By
Sara Zeff Geber, Ph.D.
Mar 26, 2018
Developers, owners and managers of residential retirement communities must start now to plan for the influx of residents who do not have the traditional family support. Here are some points to consider...
Viewing your brand through the lens of customer experience
By
Courtney Malengo, APR
Oct 31, 2016
Powerful brands put customers and their experiences at the forefront, using that information to drive return on investment, products, services and amenities.
A legacy of preparedness is a lesson for others
By
Stan Szpytek
Apr 16, 2018
It all started with an urgent phone call from the governor’s office in the middle of the night in late August 2005.