James Balda has been on the job as president and CEO of Argentum since January 2015. He recently spoke with McKnight’s Senior Living about the experience so far and the road ahead.
How to sleep on the road
By
Lois A. Bowers
May 02, 2016
I suspect I may be tossing and turning on my first night in Denver for the Argentum annual meeting. It turns out my experience is not unique.
Consumer education important
By
Lois A. Bowers
Mar 28, 2016
A conversation with a reader last week got me thinking some more about the importance of being accurate and precise in the language we use. In fact, the health of the senior living industry depends on...
An ally in the minimum wage battle
By
Lois A. Bowers
Mar 14, 2016
Senior living operators who oppose an increase in the national minimum wage to $15 have an ally in Richard Fisher, former president and CEO of the Federal Reserve Bank in Dallas.
Wage pressure continues
By
Lois A. Bowers
Mar 07, 2016
Two events that occurred in the past week are helping to ensure that staffing issues remain a top challenge for the senior living industry.
Crisis management 101
By
Lois A. Bowers
Feb 29, 2016
It’s the news no senior living administrator wants to receive: one of your community’s residents appears to have been abused, and one of your employees appears to have been the culprit.
The ‘Walmart effect’ intensifies
By
Lois A. Bowers
Feb 16, 2016
In an environment where Walmart already is a threat to senior living staff recruiting and retention efforts, impending changes from the retailer should concern providers.
Taking work seriously
By
Lois A. Bowers
Feb 01, 2016
Have you heard the one about the woman whose hair caught on fire as she was blow-drying it? Or the one about the person whose clothes — all of them — were stolen?
Be smart about phones, social media
By
Lois A. Bowers
Jan 25, 2016
If you haven’t reviewed your human resources manual lately, now may be a good time to check your policies related to cellphone and social media use by employees during work hours — or to formulate...
LTSS: A focus for 2016
By
Lois A. Bowers
Jan 04, 2016
As 2015 drew to a close, more evidence came of the general public’s misunderstanding of how long-term services and supports are financed.