How to communicate about coronavirus and quell fear
By
Courtney Malengo, APR
Mar 12, 2020
Your community is about to go on trial in the court of public opinion. Here are some tips to communicate before and after COVID-19 cases are detected, to ensure that you are positioned to weather the storm.
Planning for emergencies and disasters in senior living communities
By
Stan Szpytek
Jun 17, 2024
Safe and effective emergency operations within a senior living community are a combination of identifying all potential threats and perils as well as having a reliable incident management system in place...
6 best practices to prepare for the next disaster
By
Lauren Zimmerman Cook
Sep 24, 2018
Senior living communities are as responsible for the lives of their residents during a disaster as they are during day-to-day living. Here are six best practices to consider when preparing for emergencies.
Emergency preparedness: Hazard vulnerability assessment is dynamic
By
Stan Szpytek
Aug 20, 2018
Hazard vulnerability assessment is not just a “one-and-done” deal.
The weather outside doesn’t have to be frightful
By
Rockland Berg
Mar 13, 2017
Communities in unfortunate locations could be snowed in, flooded, caught up in gusty hurricanes, struck by tornados or covered in sheets of ice. Communities can be proactive, however.
3 key audiences to communicate with amid a senior living crisis
By
Cassandra Bailey
Dana Schmidt
Aug 29, 2022
How you manage a crisis is integral to maintaining your reputation and perhaps, even maintaining your census and keeping your doors open.
Implement your emergency plan during infectious disease outbreaks such as COVID-19
By
Stan Szpytek
Mar 23, 2020
Your senior living community’s emergency operation plan can help your team manage COVID-19 with the same level of proficiency that it operates at during other emergency situations.
From panic to poise: Mastering crisis communications and earning trust in senior living
By
Blair Burney
Sep 18, 2023
Crises can emerge from unexpected corners, leaving operators grappling for stability. A well-crafted crisis communication plan becomes essential when a situation escalates.
How to mitigate risk and damage in a crisis
By
John Hellerman
Michele High
Feb 27, 2023
Businesses can’t prevent every tragedy or crisis, but they can take steps can to mitigate their effects.
Long-haul impacts on senior living — what to expect in 2022
By
Dwayne Clark
Jan 10, 2022
Three areas are emerging as critical to consumer confidence in 2022.