James Balda has been on the job as president and CEO of Argentum since January 2015. He recently spoke with McKnight’s Senior Living about the experience so far and the road ahead.
Innovation, customer experience and the ‘yuck factor’
By
Lois A. Bowers
May 08, 2017
Two general session speakers at Argentum’s Senior Living Executive Conference shared a message that creative thinking is necessary to address customer needs and realize long-term business success.
7 C-suite strategies to help you balance your personal and professional lives
By
Lois A. Bowers
Sep 28, 2020
It’s a perennial challenge for business professionals: How to balance the demands of our personal and professional lives. But COVID has added a new twist.
How to sleep tight when traveling
By
Lois A. Bowers
Jan 17, 2017
If you’re headed to a major senior living conference this year, you may find a new “best of” cities list of interest. But this is a list that no city wants to be on.
Argentum meeting to feature one big change
By
Lois A. Bowers
Mar 17, 2016
Recent attendees of the Argentum Senior Living Executive Conference will notice a big scheduling change at this year’s meeting, set for May 9 to 12 in Denver. President and CEO James Balda offers...
Retaining older workers is important, too, speaker says
By
Lois A. Bowers
May 15, 2018
Many employers are focused on attracting and retaining millennials when they also should be concerned about older workers leaving their organizations, Bruce Tulgan, author and founder of management training...
The ‘Walmart effect’ intensifies
By
Lois A. Bowers
Feb 16, 2016
In an environment where Walmart already is a threat to senior living staff recruiting and retention efforts, impending changes from the retailer should concern providers.
ALFA is now Argentum
By
Lois A. Bowers
Sep 29, 2015
The former Assisted Living Federation of America has a new name, tagline and logo but says its mission hasn’t changed. The new name, derived from the Latin word for silver, “conveys strength...
Senior living association recommends overtime changes to Labor Department
By
Lois A. Bowers
Oct 02, 2017
The Labor Department should base increases in the minimum salary threshold used to determine overtime pay on the 20th percentile for salaried employees in the lowest paid geographic region of the country,...
Operator initiative drives turnover reduction
By
Lois A. Bowers
Feb 08, 2017
One senior living employee has the keys to a new car as the result of an incentive contest at his employer. The senior living organization, however, appears to have found a key to engaging employees to...