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Once a mystery shop is completed for your area competitors, you can compare and measure several types of information.
Operators who choose not to pursue this expansion may miss the boat on developing a relationship with a new consumer audience.
Here are the important operational challenges on which you should increase your focus in 2020.
Operators will need to take several steps to make prospective residents feel safe.
Will wage increases elsewhere affect you? Yes and no.
It remains to be seen how senior living will be affected by new pressures to raise minimum wages.
Two current issues can make a big difference in individual performance: minimum wage impacts and CNA turnover trends.