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Not all mystery shopping experiences go well. Here are three mistakes made by sales team members and some very real quotes to go with them.

The senior living referral industry plays a crucial role in helping families navigate the complex landscape of care options for their loved ones. Recent scrutiny, however, has highlighted the need for...

Fewer Americans aged 50 or more years believe that “age bias is a fact of life in the workplace” compared with 15 years ago, according to the results of a recent survey. But that doesn’t mean...

Converting a licensure from skilled nursing to another form of care is not for the faint of heart, but with vision, planning and effective communication, a team of professionals can expedite a smooth transition.

Senior living operators might want to send U.S. District Judge Ada Brown a thank you note.

Data-driven decision-making has transformative power for the management of senior living communities.

For activities directors, getting men involved in community life proves to be a challenge. Having a large group of men meet regularly is practically unheard of. But the benefits of social interaction make...

Here are three tips to help finance managers prioritize guest experience and cost savings when navigating payment processing for senior living communities.

Just as “childless cat ladies” are in the news, the Pew Research Center has released a new study delving into the reasons some people do not have children, as well as how those decisions have...

Intergenerational living is a growing trend that is influencing the development of new senior living models.