Innovation, customer experience and the ‘yuck factor’
By
Lois A. Bowers
May 08, 2017
Two general session speakers at Argentum’s Senior Living Executive Conference shared a message that creative thinking is necessary to address customer needs and realize long-term business success.
4 lessons for senior living from 2020
By
Lois A. Bowers
Jan 11, 2021
Five senior living industry leaders recently took the time to share with me — for you — their insights into the biggest challenges that faced owners and operators in 2020 and the challenges they will...
Fall conference season: A new, virtual reality
By
Lois A. Bowers
Sep 21, 2020
Our professional and personal lives have been upended in ways we would not have imagined a year ago. Some conferences have been canceled, and others have been rescheduled and moved online. But fall conference...
No joke: Assisted living operators ‘twist in the wind’ while others are prioritized
By
Lois A. Bowers
Apr 04, 2022
Assisted living providers are being left to “twist in the wind” and possibly close facilities due to uncompensated COVID-19-related costs, while billions of dollars in relief are being earmarked for...
Irma, Harvey show how senior living exemplifies ‘family’
By
Lois A. Bowers
Sep 11, 2017
The appropriateness of this year’s National Assisted Living Week theme, “Family is Forever,” is evident as the senior living industry recovers from Hurricane Harvey and faces Hurricane...
Choice: senior living’s past and future
By
Lois A. Bowers
May 23, 2022
It was the concept of consumer choice that led to the formation of the senior living industry, and it will be choice that drives the industry’s success in the future. That was part of the message that...
7 C-suite strategies to help you balance your personal and professional lives
By
Lois A. Bowers
Sep 28, 2020
It’s a perennial challenge for business professionals: How to balance the demands of our personal and professional lives. But COVID has added a new twist.
5 items for senior living’s 2022 to-do list
By
Lois A. Bowers
Jan 10, 2022
The leaders of five organizations active in the senior living space recently shared with me their insights on the biggest challenges facing the industry. Culled from their comments is a list of action...
Reasons for hope as a new week begins
By
Lois A. Bowers
Sep 13, 2021
We start the week with reasons to hope despite the pandemic.
43 friends in the Senate
By
Lois A. Bowers
Aug 30, 2021
The drumbeat continues for more funding to help senior living and care providers simply survive in the wake of all of the pandemic-related expenses they have incurred. Or simply the release of funding...