Too many senior living operators focused on the wrong benchmark
By
John O'Connor
Apr 06, 2017
Talk to any operator, and it won’t take long before you hear “quality” intoned in a highly reverential manner. Perhaps we should start using a different yardstick, however.
Senior living’s next opportunity might have a high price of admission
By
John O'Connor
Jun 24, 2021
Why focus on a relatively small cohort when the hoi polloi might fill many more fill units? I guess you could say there are millions of reasons.
How’d you find comfort during the pandemic year?
By
John O'Connor
May 06, 2021
My guess is that there is not a person reading this who has not dealt with a COVID-19-related caregiving, service or operational challenge. And it’s probably a safe bet that most of us have had to make...
Saving and savoring daily
By
Kathy Laurenhue
May 20, 2015
E.B. White’s remarkable capacity for wonder – his ability to savor – is something worth cultivating among residents and staff alike.
A great way to make good help harder to find
By
John O'Connor
Aug 03, 2017
For a guy who claims to be a friend to business, President Trump sometimes expresses that affection in odd ways.
Senior living communities must foster connection and engagement
By
Michele Holleran, Ph.D., MBA
Dec 03, 2018
Senior living communities are succeeding with the connection dimension but still have work to do on the engagement side of the spectrum.
Medicaid and senior living: A troubled marriage
By
John O'Connor
Mar 03, 2016
The latest tectonic shift has three likely results for senior living operators.
3 steps for turning a great resident idea into a successful social recreation program
By
Jennifer Kelley
Feb 22, 2022
At St. John’s, we view our residents as our greatest resource. Jane, a retired educator and St. John’s Meadows independent living resident for more than 12 years, certainly is no exception. I remember...
Viewing your brand through the lens of customer experience
By
Courtney Malengo, APR
Oct 31, 2016
Powerful brands put customers and their experiences at the forefront, using that information to drive return on investment, products, services and amenities.
Connected technologies can improve medication adherence, manage risk
By
Ripley Martin
Oct 19, 2017
Senior living communities can play a big role in helping manage their residents’ medication adherence and avoid the costly consequences of nonadherence — from both health and financial perspectives...