How a customer service approach can reduce employee turnover
By
Marty Butler
Nov 17, 2016
A great deal of attention has been placed on recruitment and getting people in the front door, but it seems that greater emphasis should be focused on employee retention and closing the back door, so to...
Why assisted living needs ergonomics
By
Diana Schwerha, Ph.D.
Sep 26, 2016
Assisted living community owners and managers can reduce risk and save on hiring, training and workers’ compensation costs by instilling a culture of safety through respect, honesty and trust.