Tired of the program of the month? Create sustainable service culture change
By
Donna Cutting
Jan 02, 2020
How do you lead your team to embrace hospitality and customer service excellence? Here are four places to start.
6 tips for optimizing your senior living website
By
Jamison Gosselin
Dec 12, 2019
If your goal is conversion, then website design must be a priority.
Interoperability: Preventing emergency communication breakdowns in your senior living community
By
Danielle Myers
Dec 05, 2019
Interoperability enables computer systems or software to exchange and make use of information, allowing senior living owners and operators to leverage their systems more effectively, improving both efficiency...
8 keys to preserving medication access during a wildfire evacuation
By
Ron Belville
Nov 14, 2019
Many LTC pharmacies and senior living and care communities again are struggling to ensure that residents’ medication regimens are not interrupted in the event of a natural disaster. If faced with a similar...
With more older boomers on their way to senior living, now is the time to go paperless
By
Jesse Wood
Nov 07, 2019
Going paperless in several departments, including accounting and human resources, is one of the best ways to prepare yourself for a spike in occupancy.
Improve family satisfaction by making just a few changes
By
Henry Yaeger
Oct 24, 2019
Interestingly, family caregivers are just as concerned with the communication they experience as they are with the quality of care their loved ones receive on a daily basis.
The key to a more successful senior living community? Fabulous, and consistent, food
By
Ken Rubin
Oct 17, 2019
When someone moves into a senior living community, the dining experience, as well as food service quality, ultimately can affect comfort levels and long-term happiness. Providing food that everyone loves...
Energy-efficient practices result in improved resident comfort
By
Patrick Reavey
Oct 10, 2019
Energy engineers can be a valuable resource and partner for senior living and healthcare facilities proactively looking for ways to conserve energy, cut costs and decrease their carbon footprint.
Bed bugs and how to stop them
By
Glen Ramsey, BCE
Oct 03, 2019
For many senior living communities, an infestation of bed bugs would be a public relations nightmare (and a costly one), but it is a situation for which facility administrators and management should prepare...
How financial wellness can be a recruiting advantage for senior living operators
By
Michelle Clark
Sep 26, 2019
The need for direct care workers never has been more urgent. That means pay needs to improve and benefits need to be rethought.