Agencies’ role filling staffing gaps makes deep vetting a critical risk hedge
By
Gigi Acevedo-Parker
Gerald Stoll
May 04, 2023
Operators of senior living communities need to be ready to manage all the risks that are intensifying during the staffing crisis.
Ghosting: The new norm, or can we do better?
By
Melanie Perry, MS, CDP, CADDCT, CMDCP
Apr 01, 2024
I would like to challenge those of us in senior living to address and eliminate the frustrating, time- and resource-wasting trend of ghosting.
It’s time to take caregiver needs seriously
By
Nora Super
Oct 03, 2022
Until we make caregiving issues as important to lawmakers as infrastructure and energy, we can act on three critical intermediary steps.
Viewing your brand through the lens of customer experience
By
Courtney Malengo, APR
Oct 31, 2016
Powerful brands put customers and their experiences at the forefront, using that information to drive return on investment, products, services and amenities.
Emergency planning: Prepare for the potential consequences of adverse incidents in senior living
By
Stan Szpytek
Mar 04, 2024
As assisted living communities and other senior living communities continue to refine their emergency planning protocols, a critical step in the process is to consider the consequences resulting from the...
Court’s decision a tough break for senior living employers
By
John O'Connor
Jan 05, 2017
California’s highest court has offered clarification on employee-break requirements. But this is hardly a limited dispute. In fact, the largely unfavorable ruling just might have implications for...
How to prevent ‘candidate resentment’ in your recruiting process
By
Lois A. Bowers
May 08, 2023
“Candidate resentment” remains elevated in North America, according to a new report. Fortunately, employers can take steps to address it.
More women at the top, and more inroads to make
By
Lois A. Bowers
Nov 27, 2023
There’s still more work to do, both overall and in senior living, until we see more women at the top. Along the way, we can ensure that women leaders get the recognition they deserve and tell their stories...
3 ways COVID-19 will change senior living forever
By
Lois A. Bowers
May 04, 2020
One senior living expert recently shared with me three ways senior living surely will change, and another way it will change at least temporarily, due to the coronavirus pandemic.
Is your HR function a cost or profit center?
By
Frank Accurso
Mar 30, 2023
Assessing the effectiveness of your HR function may be the best thing you can do to maximize the profitability of your organization.